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MRKTG + Social Media awesomeness. MBA student and community manager @ Florida International University. We're on Tumblr too! www.fiu.tumblr.com
So before you embark on an RFP process, a new implementation or even a reevaluation of your current CRM, remember to look at your people first. Are they on board? Do they have enough information? Are they trained? Are they engaged? Are they structured in a way that will help you get results?
